Can other partners see my data?
No. Live Map enforces strict data isolation. You only see your own branches, orders, and activity. No other partner's data is ever displayed on your map.
How real-time is the data?
Event pins (new orders, signups) update every 15 seconds. Top-line stats and branch totals refresh every 60 seconds.
Why did a pin disappear from the map?
Event pins have a 30-minute lifespan. After 30 minutes, a pin fades from the map. This keeps the view focused on recent activity. The order is still recorded — it simply no longer shows as an active pin.
Do I need a new account to use Live Map?
No. Live Map uses your existing Gateway login credentials. No separate account or setup is needed.
How long does my session last?
Your Live Map session is valid for 24 hours. After that, you will be prompted to log in again.
Can I use Live Map on my phone?
Live Map is optimized for desktop browsers. While it may load on a mobile device, the experience is best on a laptop or desktop screen.
Why don't I see any activity on the map?
If your map shows branch markers but no event pins, it may mean there has been no new order or signup activity in the last 30 minutes. The map will update automatically as new events occur.
A branch is missing from the map. What should I do?
If a branch you expect to see is not on the map, it may be missing address or location data in the system. Contact your account manager to verify your branch information is up to date.
Who do I contact for help?
Reach out to your account manager or submit a support request through the Gateway Portal.